Standard Terms & Conditions of Business

1. Applicable law

Our engagement letter, the schedule of services and our standard terms and conditions of business are governed by, and should be construed in accordance with English law. Each party agrees that the courts of England will have exclusive jurisdiction in relation to any claim, dispute or difference concerning this engagement letter and any matter arising from it. Each party irrevocably waives any right to object to any action being brought in those Courts, to claim that the action has been brought in an inappropriate forum, or to claim that those Courts do not have jurisdiction.

2. Client identification

As with other professional services firms, we are required to identify our clients for the purposes of the UK anti-money laundering legislation. We may request from you, and retain, such information and documentation as we require for these purposes and/or make searches of appropriate databases.

3. Client money

We may from time to time hold money on your behalf. Such money will be held in trust in a client bank account, which is segregated from the firm’s funds.

4. Commissions and other benefits

In some circumstances we may receive commissions or other benefits for introductions to other professionals or in respect of transactions which we arrange for you. Where this happens we will notify you in writing of the amount and terms of payment and receipt of any such commissions or benefits. The same will apply where the payment is made to or the transactions are arranged by a person or business connected with ours.

    5. Complaints

    It is always the aim of OnTheGo Accountants to provide a high level of service but we recognise the need for clients to be able to make a complaint if our service does not meet expectations and will take every opportunity to resolve any complaints as a priority and learn from the feedback given. If you are unhappy with the services provided, please contact your Dedicated Accountant in the first instance. If you are still not satisfied or would like to escalate your complaint, please put it into writing to info@onthegoaccountants.co.uk and this will be picked up by a Partner of the company.


    In observing the bye-laws, regulations and ethical guidelines of the IFA (Institute of Financial Accountants), OnTheGo Accountants follows the IFA's code of ethics and conduct and complaints procedures.

    6. Confidentiality

    Communication between us is confidential and we shall take all reasonable steps to keep confidential your information except where we are required to disclose it by law, by regulatory bodies, by our insurers or as part of an external peer review. Unless we are authorised by you to disclose information on your behalf this undertaking will apply during and after this engagement. We may, on occasions, subcontract work on your affairs to other tax or accounting professionals. The subcontractors will be bound by our client confidentiality terms. ​ We reserve the right, for the purpose of promotional activity, training or for similar business purpose, to mention that you are a client. As stated above we will not disclose any confidential information.

    7. Conflicts of interest

    We will inform you if we become aware of any conflict of interest in our relationship with you or in our relationship with you and another client. We have safeguards that can be implemented to protect the interests of different clients if a conflict arises. Where conflicts are identified which cannot be managed in a way that protects your interests then we regret that we will be unable to provide further services. If this arises, we will inform you promptly. If there is a conflict of interest that is capable of being addressed successfully by the adoption of suitable safeguards to protect your interests then we will adopt those safeguards. Where possible this will be done on the basis of your informed consent. We reserve the right to act for other clients whose interests are not the same as or are adverse to yours subject of course to the obligations of confidentiality referred to above.

    8. General Data Protection Regulation (GDPR)

    The General Data Protection Regulation is a directive within EU law on data protection and privacy for all individuals within the European Union. This will come into force from 25th May 2018 (including in the UK regardless of its decision to leave the EU) and will have an impact on all organisations that hold or process personal data.


    Our Commitment

    OnTheGo Accountants is committed to ensuring the security and protection of all personal information that is processed, and to provide a rigorous and consistent approach to data protection. Although the astringent level of data protection and security is already in place within our organisation, this will be strengthened further in line with GDPR guidelines by 25th May 2018. Our for this preparation includes: –


    Information Audit – Carrying out a company-wide information audit to identify and assess what personal information is held, where it is sourced, how and why it is processed and under what circumstances it is disclosed and to whom.


    Privacy Notice/Policy – We have improved our Privacy Notice to comply with the GDPR, to ensure that all clients are informed of the personal information required and why it is needed, how it is used, what the individual’s rights are, who the information is disclosed to and what safeguarding measures are in place to protect them and their details. We have provided further information regarding your personal data below:


    How do we collect information from you?

    We obtain information about you at the point you engage OnTheGo Accountants to deliver services and when you use our website, for example, when you contact us about our services.


    What type of information do we collect from you?

    The personal information collected will vary depending on which services you engage us to deliver. This information might include your name, address, telephone number, email address, your Unique Tax Reference (UTR) number, your National Insurance number, bank account details, etc.


    Who has access to your information?

     

    • We will not sell or rent your information to third parties.
    • We will not share your information with third parties for marketing purposes.
    • Any staff with access to your information will uphold a duty of confidentiality under the ethical standards that this firm is required to follow.

     

    Data Retention & Erasure – We have updated our retention policy and schedule to certify that we meet the ‘data minimisation’ and ‘storage limitation’ principles and that personal information is stored, archived and destroyed compliantly and ethically. We are required by legislation, to retain your data where we have ceased to act for you. To ensure compliance, our firm will retain all data for a period of 7 years.


    Software Applications / Suppliers and GDPR

    OnTheGo Accountants has many software solutions in which personal data is stored. We have been working with our suppliers to ensure their compliance with GDPR and to ensure that they are able to respond to requests to remove, correct and anonymise data where applicable.


    GDPR Roles and Employees

    OnTheGo Accountants have designated Lee Daykin as our Data Protection Officer. The DPO will be responsible for promoting awareness of the GDPR across the organisation, assessing the GDPR readiness, identifying any gap areas and implementing new policies, procedures and measures.


    If you have any questions about our preparation for the GDPR, please contact our Data Protection Officer, Lee Daykin (lee.daykin@onthegoaccountants .co.uk) or our Authorised Representative, Petra Faruq (petra.faruq@onthegoaccountants .co.uk)

    9. Disengagement

    Should we resign or be requested to resign we will normally issue a disengagement letter to ensure that our respective responsibilities are clear. Should we have no contact with you for a period of 1 month or more we may issue to your last known address a disengagement letter and thereafter cease to act.

    10. Electronic and other communication

    Unless you instruct us otherwise we may, where appropriate, communicate with you and with third parties via email or by other electronic means. The recipient is responsible for virus checking emails and any attachments.

    With electronic communication there is a risk of non-receipt, delayed receipt, inadvertent misdirection or interception by third parties. We use virus-scanning software to reduce the risk of viruses and similar damaging items being transmitted through emails or electronic storage devices. However electronic communication is not totally secure and we cannot be held responsible for damage or loss caused by viruses nor for communications which are corrupted or altered after despatch. Nor can we accept any liability for problems or accidental errors relating to this means of communication especially in relation to commercially sensitive material. These are risks you must agree to bear in return for greater efficiency and lower costs. If you do not wish to accept these risks please let us know and we will communicate by paper mail, other than where electronic submission is mandatory.

    Any communication by us with you sent through the post is deemed to arrive at your postal address three working days after the day that the document was sent.

    11. Fees and payment terms

    Our fees may depend not only upon the time spent on your affairs but also on the level of skill and responsibility and the importance and value of the advice that we provide, as well as the level of risk.

    If we provide you with an estimate of our fees for any specific work, then the estimate will not be contractually binding unless we explicitly state that that will be the case.

    Where requested we may indicate a fixed fee for the provision of specific services or an indicative range of fees for a particular assignment. It is not our practice to identify fixed fees for more than a year ahead as such fee quotes need to be reviewed in the light of events. If it becomes apparent to us, due to unforeseen circumstances, that a fee quote is inadequate, we reserve the right to notify you of a revised figure or range and to seek your agreement thereto.

    In some cases, you may be entitled to assistance with your professional fees, particularly in relation to any investigation into your tax affairs by HMRC. Assistance may be provided through insurance policies you hold or via membership of a professional or trade body. Other than where such insurance was arranged through us you will need to advise us of any such insurance cover that you have. You will remain liable for our fees regardless of whether all or part are liable to be paid by your insurers.

    We will bill monthly and our invoices are due for payment within 14 days of issue. Our fees are exclusive of VAT which will be added where it is chargeable. Any disbursements we incur on your behalf and expenses incurred in the course of carrying out our work for you will be added to our invoices where appropriate.

    Unless otherwise agreed to the contrary our fees do not include the costs of any third party, counsel or other professional fees.

    It is our normal practice to ask clients to pay by monthly direct debit and to periodically adjust the monthly payment by reference to actual billings.

    We reserve the right to charge interest on late paid invoices at the rate of 5% above bank base rates under the Late Payment of Commercial Debts (Interest) Act 1998. We also reserve the right to suspend our services or to cease to act for you on giving written notice if payment of any fees is unduly delayed. We intend to exercise these rights only where it is fair and reasonable to do so.

    If you do not accept that an invoiced fee is fair and reasonable you must notify us within 21 days of receipt, failing which you will be deemed to have accepted that payment is due.

    12. Implementation

    We will only assist with implementation of our advice if specifically instructed and agreed in writing.

    13. Intellectual property rights

    OnTheGo shall retain ownership of the copyright and all other intellectual property rights in the product of the services and the client will retain all intellectual property rights of their data.

    14. Interpretation

    If any provision of this engagement letter or enclosed schedules is held to be void, then that provision will be deemed not to form part of this contract and the remainder of this agreement shall be interpreted as if such provision had never been inserted.

    In the event of any conflict between these terms of business and the engagement letter or appendices, the relevant provision in the engagement letter or schedules will take precedence.

    15. Internal disputes within a client

    If we become aware of a dispute between the parties who own or are in some way involved in the ownership and management of the business, it should be noted that our client is the business and we would not provide information or services to one party without the express knowledge and permission of all parties. Unless otherwise agreed by all parties we will continue to supply information to the registered office for the attention of the directors/proprietors. If conflicting advice, information or instructions are received from different directors/principals in the business we will refer the matter back to the board of directors/the partnership/the LLP and take no further action until the board/partnership/LLP has agreed the action to be taken.

    16. Investment advice (including insurance mediation services)

    Investment business is regulated under the Financial Services and Markets Act 2000.

    If, during the provision of professional services to you, you need advice on investments, including insurances, we may have to refer you to someone who is authorised by the Financial Services Authority or licensed by a Designated Professional Body as we are not authorised to give such advice.
    17. Lien
    Insofar as we are permitted to do so by law or professional guidelines, we reserve the right to exercise a lien over all funds, documents and records in our possession relating to all engagements for you until all outstanding fees and disbursements are paid in full.

    18. Limitation of liability
    We will provide our services with reasonable care and skill. Our liability to you is limited to losses, damages, costs and expenses directly caused by our negligence or wilful default.

    19. Exclusion of liability for loss caused by others
    We will not be liable if such losses, penalties, surcharges, interest or additional tax liabilities are caused by the acts or omissions of any other person or due to the provision to us of incomplete, misleading or false information or if they are caused by a failure to act on our advice or a failure to provide us with relevant information.

    20. Exclusion of liability in relation to circumstances beyond our control
    We will not be liable to you for any delay or failure to perform our obligations under this engagement letter if the delay or failure is caused by circumstances outside our reasonable control.

    21. Exclusion of liability relating to the discovery of fraud etc
    We will not be responsible or liable for any loss, damage or expense incurred or sustained if information material to the service we are providing is withheld or concealed from us or misrepresented to us. This applies equally to fraudulent acts, misrepresentation or wilful default on the part of any party to the transaction and their directors, officers, employees, agents or advisers.

    This exclusion shall not apply where such misrepresentation, withholding or concealment is or should (in carrying out the procedures which we have agreed to perform with reasonable care and skill) have been evident to us without further enquiry beyond that which it would have been reasonable for us to have carried out in the circumstances.

    22. Indemnity for unauthorised disclosure
    You agree to indemnify us and our agents in respect of any claim (including any claim for negligence) arising out of any unauthorised disclosure by you or by any person for whom you are responsible of our advice and opinions, whether in writing or otherwise.

    This indemnity will extend to the cost of defending any such claim, including payment at our usual rates for the time that we spend in defending it. You have agreed that you will not bring any claim of a kind that is included within the subject of the limit against any of our principals/ partners/ directors/ members or employees on a personal basis.

    23. Limitation of Third Party rights
    The advice and information we provide to you as part of our service is for your sole use and not for any third party to whom you may communicate it unless we have expressly agreed in the engagement letter that a specified third party may rely on our work. We accept no responsibility to third parties, including any group company to whom the engagement letter is not addressed, for any advice, information or material produced as part of our work for you which you make available to them. A party to this agreement is the only person who has the right to enforce any of its terms and no rights or benefits are conferred on any third party under the Contracts (Rights of Third Parties) Act 1999.

    24. Period of engagement and termination
    Unless otherwise agreed in the engagement covering letter our work will begin when we receive your implicit or explicit acceptance of that letter. Except as stated in that letter we will not be responsible for periods before that date.

    Each of us may terminate this agreement by giving not less than 21 days notice in writing to the other party except where you fail to cooperate with us or we have reason to believe that you have provided us or HMRC with misleading information, in which case we may terminate this agreement immediately. Termination will be without prejudice to any rights that may have accrued to either of us prior to termination.

    In the event of termination of this contract, we will endeavour to agree with you the arrangements for the completion of work in progress at that time, unless we are required for legal or regulatory reasons to cease work immediately. In that event, we shall not be required to carry out further work and shall not be responsible or liable for any consequences arising from termination.

    25. Reliance on advice
    We will endeavour to record all advice on important matters in writing. Advice given orally is not intended to be relied upon unless confirmed in writing. Therefore, if we provide oral advice (for example during the course of a meeting or a telephone conversation) and you wish to be able to rely on that advice, you must ask for the advice to be confirmed by us in writing.

    26. Retention of papers
    You have a legal responsibility to retain documents and records relevant to your tax affairs. During the course of our work we may collect information from you and others relevant to your tax affairs. We will return any original documents to you [if requested]. Documents and records relevant to your tax affairs are required by law to be retained as follows:

    Individuals, trustees and partnerships

    – with trading or rental income: five years and ten months after the end of the tax year;

    – otherwise: 22 months after the end of the tax year;

    Companies, LLPs and other corporate entities

    – six years from the end of the accounting period;

    Whilst certain documents may legally belong to you we may destroy correspondence and other papers that we store, electronically or otherwise, which are more than seven years old. You must tell us if you require the return or retention of any specific documents for a longer period.

    27. The Provision of Services Regulations 2009 (‘Services Directive’)
    In accordance with our professional body rules, we are required to hold professional indemnity insurance. Details about the insurer and coverage can be found at our offices.

    28. Agent authorisation
    HMRC will send you an agent authorisation code which expires within 30 days of issue. Please send this to us as soon as you receive it. This code will enable us to register as your agent with HMRC. This authorises HMRC to communicate with us as your agent, although they consider that you should still take ‘reasonable care’ over your tax affairs.